Frequently Asked Questions
Everything you need to know about your Parker Thatch experience.
How long will it take to receive my order?
Standard orders typically ship within 3-5 business days. For personalized or monogrammed items, please allow an additional 7-10 business days for our artisans to craft your unique piece.
What is your return policy?
We accept returns on unused, non-personalized items within 14 days of delivery. Please note that custom monograms and 'Final Sale' items are not eligible for return or exchange.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred carrier.
How should I care for my Parker Thatch bag?
We recommend spot cleaning our canvas bags with a mild detergent and soft cloth. For leather components, use a high-quality leather conditioner to maintain suppleness and prevent drying.
Can I change or cancel my order after it's been placed?
Because we begin processing orders immediately, we can only accommodate changes or cancellations within 1 hour of purchase. Please contact our customer service team as soon as possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Shop Pay installments for flexible payment options.